Case of the MonthAmore Pacific
While AMOREPACIFIC is the leading brand in Korea's domestic beauty market, Sulwhasoo, LANEIGE, Mamonde, innisfree and ETUDE House are five Global Champion Brands of AMOREPACIFIC Group in overseas including Hong Kong. AMOREPACIFIC deployed Software Tailor Service Desk solution since 2014. Each frontline staff in all branches in Hong Kong are trained to use the web-based Software Tailor Service Desk System on their Apple iPADs to submit service requests to the central office. The service requests will automatically route to the project and operation team in central office or directly to vendors for handling. They recently expand the service request system for handling their I.T. support ticket, for virtual merchandising ordering and act as their office automation solution.