Software Tailor – Terms and Conditions

Last Updated: March 1, 2025

These Terms and Conditions (the "Terms") govern your access to and use of all products and services provided by Software Tailor HK Limited (referred to as "Software Tailor", "the Company", "we", or "us"), including but not limited to our AI software applications (e.g. chatbots, function-calling features, and other AI tools) and our free app customization service. These Terms form a legal agreement between you (the user or "Customer") and Software Tailor. By using any Software Tailor application or service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our applications or services.

1. Acceptance of Terms

Acceptance: By installing, accessing, or using our applications or services, you confirm that you have read, understood, and agree to these Terms, as well as our Privacy Policy (see Section 5 below). Using the services in any manner (for example, interacting with a chatbot, or submitting a customization request) constitutes acceptance of these Terms in full.
Eligibility: You must be legally capable of entering into these Terms. This means you are of legal age in your jurisdiction and, if you are using the services on behalf of an organization, you have the authority to bind that organization to these Terms. You may not use our services if doing so is prohibited by applicable law.
Scope: These Terms apply to all current and future Software Tailor offerings, including our AI applications (whether free, trial, or paid versions) and any related services such as the free app customization service. Unless a particular product or service is accompanied by a separate agreement provided by Software Tailor, these Terms govern your use of all Software Tailor software and services. Any updates, enhancements, or new features we release will also be subject to these Terms, unless we specify otherwise in writing.

2. License Grant and Use of Services

License Grant: Software Tailor grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use our software applications and services for their intended purposes, in accordance with these Terms. This license is provided for your personal use or internal business use only. No ownership rights are conveyed to you: Software Tailor (and its licensors) retain all right, title, and interest in and to the applications, services, and all associated intellectual property. You are granted rights to use the software, but you do not acquire any proprietary interest in it.
User Feedback: If you choose to provide feedback, suggestions, or ideas to Software Tailor regarding our applications or services, you grant us a royalty-free, perpetual, irrevocable license to use, incorporate, or act on your feedback without any obligation to you. This means we may use your suggestions to improve our products or services, and we will not owe you any compensation for such use. Providing feedback is entirely voluntary and at your discretion.

3. User Responsibilities and Acceptable Use

You agree to use Software Tailor’s applications and services only for lawful purposes and in accordance with these Terms. You are responsible for your own conduct while using our services, and you must ensure that your use does not harm Software Tailor or anyone else. In particular, you agree that you will not:

Misuse the Services: Do not use the applications in any way that is not authorized or intended. For example, you must not attempt to decompile, reverse engineer, or otherwise access or extract the source code of our software; you must not bypass or circumvent any technical limitations, security measures, or usage restrictions (such as query limits or access controls) implemented in the applications.
Unlawful Activity: Do not use our services to violate any law or regulation, or to infringe the rights of others. This includes not using the services to engage in fraud, harassment, intellectual property infringement, invasion of privacy, or any other illegal conduct. You must comply with all applicable laws and regulations in your jurisdiction when using our software.
Interference and Harm: You must not use the applications in a way that could harm, disable, or impair our services or networks. For example, do not introduce viruses, malware, or any other harmful code into our software or systems. You should not attempt to gain unauthorized access to any servers, accounts, or data associated with the services.
Content and Materials: You are responsible for any content or materials you provide or input while using our services. You agree that any information or materials you submit (for example, data you input into a chatbot or branding assets you provide for app customization) will be lawful, will not contain malicious or harmful content, and will not violate the rights of any third party. You represent that you have all necessary rights and permissions to provide such content to us and for it to be used as intended. If you submit branding or design materials for customization, you confirm that you own those materials or have the legal right to use them. Providing content that you do not have rights to may result in termination of your use of the services (and you may be liable for any resulting damage or legal claims).
Authorized Use: You may use our applications and services only in accordance with any documentation or guidelines we provide. Any use of the services beyond the permitted scope or in violation of these Terms is strictly prohibited. If we determine that you have violated the Acceptable Use rules or any other provision of these Terms, we reserve the right to suspend or terminate your access (see Section 11 on Termination).

4. Fees, Payments, and Billing

Some Software Tailor services are provided free of charge, while others require payment. This section explains the terms related to fees and payments for our services:

Paid Services and Fees: If you choose to subscribe to a paid plan, purchase a license, or otherwise use a paid version of a Software Tailor application, you agree to pay all applicable fees. Pricing, subscription terms, or one-time purchase fees will be presented to you before you complete any purchase. All fees are stated in the indicated currency and are typically due upfront (e.g. at the start of a subscription term or prior to download of a licensed product). By submitting your payment, you authorize Software Tailor (or its designated payment processor) to charge the applicable amount to your provided payment method. All sales are final and non-refundable except as required by law or expressly stated in a specific refund policy or agreement.
Changes in Fees: Software Tailor reserves the right to modify the pricing for any service or introduce new charges. If the price of a service you are using is changed, we will make reasonable efforts to notify you of the change – for example, by posting the updated fees on our website, within the application, or by sending an email notification. If you continue to use the paid service after a pricing change takes effect, that use constitutes your acceptance of the new price. If you do not agree to a fee change, you must stop using the service or cancel your subscription before the new fees apply. Pricing changes will not retroactively affect fees that you have already paid for a current subscription period.
Subscription Auto-Renewal: For services offered on a subscription basis (e.g. monthly or annual plans), your subscription will automatically renew at the end of each billing cycle unless you cancel it. The renewal will be at the then-current subscription rate, unless we inform you of a change (as noted above). You can disable auto-renewal or cancel your subscription at any time by following the instructions provided in the app, in your account settings, or by contacting our support team. If you cancel, you will continue to have access to the paid features until the end of your pre-paid subscription term. We generally do not provide refunds or credits for partial subscription periods or unused services, except where required by law or expressly stated otherwise. (For example, if a refund policy is provided for a particular promotion, or a jurisdiction mandates a cooling-off cancellation right, we will honor those terms.)
Free Versions and Trials: Software Tailor may offer free, trial, or beta versions of our applications to let you evaluate or use basic features at no cost. Free versions may have certain limitations — for instance, they might have restricted features, lower usage limits, or may display in-app advertising. Trials and beta services are offered at our discretion and may end or change after a set period. When a free trial ends, you may be given the option to upgrade to a paid subscription to continue using the application or certain features. If you do not upgrade, your access may revert to a limited free version or be suspended, as applicable. Beta versions of services (if offered) are provided "as is" for evaluation and may be less stable; they may be subject to separate terms. We reserve the right to end any free trial or beta period early or to extend it, and to modify the features available during these periods.
Monetization and Advertising: Free services or free versions of our applications may be supported by advertising or other monetization strategies. If our free application displays advertisements or promotions, we will do so in a manner that does not intrude on your personal data privacy (see Section 5 on Privacy). Paid versions of our applications typically are ad-free and may offer higher usage limits or additional features compared to free versions. Any in-app purchases or transactions for digital content (such as buying add-on modules, templates, or additional usage credits) will be clearly explained within the application, and those purchases are also subject to these Terms (and any additional terms presented at the point of purchase).
Optional Paid Upgrades for Free Services: Certain services that we offer at no charge may have an optional paid upgrade for users who desire enhanced service or priority treatment. For example, our free app customization service (described in Section 10 below) might offer a paid option to expedite completion of your customization. Choosing to pay for an upgrade is entirely voluntary and at your discretion. We will provide you with details of any such paid option (including any additional terms, expected benefits, and costs) at the time the offer is made, so you can make an informed decision. If you opt not to utilize a paid upgrade, you will continue to receive the standard free service (subject to the usual availability and timing for free requests), and declining a paid option will not affect your ability to use our free services in the future.

5. Privacy and Data Protection

Your privacy is important to Software Tailor. Please review our Privacy Policy (incorporated herein by reference) for full details on how we collect, use, and safeguard your information. By using our applications and services, you consent to the collection and use of data about you as described in our Privacy Policy and the following terms:

Data Collected with Consent: With your consent, we may collect certain data from your use of the applications to help us improve performance, fix bugs, and enhance the user experience. The types of data we collect may include:
- Usage Analytics: General information about how you interact with the application (e.g. which features you use, frequency of usage, performance metrics). This information is collected in an anonymous or aggregated form and is not used to personally identify you. It helps us understand usage patterns and preferences so we can improve our products.
- Crash Reports: If an application encounters an error or crashes, it may automatically send us a crash report describing the technical details of the issue. Crash reports typically include device or software identifiers, error logs, and diagnostic data (such as what operation was being performed when the crash occurred). These reports do not include personal details about you; they are used solely to diagnose problems and improve stability. (Where possible, the app may give you an option to opt out of sending crash reports, or to confirm before sending.)
- User Feedback and Support Data: Information you choose to provide when giving feedback through the app or contacting us for support (for example, your email address, problem description, screenshots, or any other details you submit). We use this information to respond to you and resolve issues, and to improve our services based on the feedback. Providing such feedback or data is optional.
No Personal Data Collected by Default: We do not collect personally identifiable information (such as your name, address, phone number, or personal account data) through our applications unless you deliberately provide it to us. For instance, our software does not automatically collect your name or contact information just from being installed or used. Any analytics or crash data collected is designed to be de-identified and not traceable back to you as an individual. In some cases, limited device information (like an IP address or device ID) may be processed as part of analytics or error reports, but we do not use this to identify you. If you choose to create an account, make a purchase, or contact us for support, you may provide personal information (such as an email address or payment details); any such information will be used only for the purposes for which you provided it (e.g. to create your account, process the transaction, or respond to your support request) and handled in compliance with applicable privacy laws.
Use of Collected Data: The data we collect is used to operate, maintain, and improve our applications and services. This includes analyzing performance and usage trends, fixing bugs and crashes, and developing new features or enhancements. For example, usage statistics help us identify which features are popular or which might need improvement, and crash logs help us pinpoint and resolve software errors. We may also use aggregated data (data which cannot identify you personally) to make business decisions or to share insights about our services. Performance Statistics: Software Tailor reserves the right to share or publish aggregated and anonymized performance metrics about our applications. For instance, we might publish information like "average chatbot response time" or "number of queries handled per day" to inform users of our software’s capabilities. These statistics will never include any information that identifies individual users or exposes private data. If there is any statistic or data point that could inadvertently risk user privacy, we will either refrain from sharing it or ensure it is presented in a way that preserves anonymity.
User Control: Wherever feasible, we give you control over what data is collected. Our applications may ask for your permission before collecting analytics or may provide an in-app setting to opt in or out of certain data collection (such as toggling crash report sharing). If you decline to share optional data like analytics or feedback, you can generally continue to use the application without loss of core functionality – although certain personalized features or improvements that rely on data might not be available. We will only collect analytics, diagnostic, or usage data with your consent or as allowed by applicable law.
Third-Party Analytics Services: In some cases, we use trusted third-party services or libraries to assist with analytics, error tracking, or other functionality (for example, services like Google Analytics or Sentry, among others). When such third-party tools are integrated, they may also collect usage or diagnostic information under their own privacy policies. We will disclose in our documentation or on our website which third-party analytics or reporting services are used in our applications. Software Tailor will ensure that no personally identifiable information (PII) is intentionally sent to these third-party services without your consent. Any data shared with them is limited to what is necessary for their function – typically high-level usage stats or crash details, not personal user data.
Data Security: We implement appropriate technical and organizational measures to protect the data collected through our services against unauthorized access, alteration, disclosure, or destruction. This includes using industry-standard encryption, secure data storage practices, and restricting internal access to personal data only to employees or agents who need it to operate and improve the services. While we strive to safeguard your information, you acknowledge that no method of transmission over the Internet or electronic storage is completely secure. By using our services, you understand and accept that there is some inherent risk in any data transmission or storage, and you agree that Software Tailor is not liable for security breaches or unauthorized access beyond our reasonable control.
Free Customization Service Data (Microsoft Forms): If you use our free app customization service (see Section 10), please be aware that the information you submit for customization is collected via Microsoft Forms, an online form service provided by Microsoft. By using that service and filling out our customization request form, you acknowledge that your data will be processed by Microsoft on our behalf under Microsoft's privacy and security measures. The data you provide (for example, your app branding preferences or contact information) will be stored on Microsoft's cloud servers (such as Microsoft Azure). Microsoft’s systems employ industry-standard security practices (including encryption of data at rest and in transit) and comply with data protection regulations like the GDPR. Software Tailor will have access to the submissions in Microsoft Forms in order to fulfill your request, but we generally will not transfer or download your data outside of the Microsoft ecosystem unless it is necessary to perform the service or required by law. We treat all information collected for the customization service as confidential and will only use it for the purpose of delivering that service to you.
Compliance with Privacy Laws: Software Tailor is committed to complying with applicable data protection laws, including Hong Kong’s Personal Data (Privacy) Ordinance and international regulations such as the EU General Data Protection Regulation (GDPR), to the extent they apply to our operations. In practice, this means we will not collect more data than is necessary for a given purpose, we will obtain consents as required, and we will honor valid requests regarding personal data (such as access or deletion requests, as applicable). We will not retain personal data collected from you for longer than necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When personal data is no longer needed, we will delete or anonymize it in a secure manner.
No Unauthorized Sharing: Software Tailor will not sell, rent, or disclose your personal information to unauthorized third parties. We do not share your data with anyone outside of Software Tailor except in a few specific situations: (a) with third-party processors that help us provide the service (for example, Microsoft as discussed above, which is bound to handle data under strict privacy safeguards); (b) if required by law, regulation, or legal process (such as a court order or government demand); or (c) if you give us explicit permission to share your information. In any case where we might need to involve another service provider or transfer your data to a different platform to fulfill your request, we will do so only in compliance with the law and with adequate protection in place, and when necessary, we will seek your consent.
Marketing and Non-Personal Data Use: Software Tailor may use certain non-personal or aggregated information about our users and services for marketing and promotional purposes. For example, we might highlight the total number of users who have used our free customization service or share generic descriptions of customization projects we have completed (e.g., mentioning the industry of a client and the general nature of the customization) to showcase our capabilities. If you are a business customer, we may wish to use your company’s name or logo in our list of clients or in case studies on our website or marketing materials — we will only do so with your prior permission if required by law or by your own policies. (If you are an individual consumer, we will not use your personal name or identity in marketing content without your explicit consent.) Any such marketing use of data will not compromise your privacy: we will not reveal personal details, confidential information, or anything that could identify you individually without consent. If at any time you prefer that we not include you (or your company) in our marketing references or materials, you can let us know and we will honor that request. Our goal in using aggregated data for marketing is simply to demonstrate our services and success stories, without infringing on the rights or privacy of our users.

(For more detailed information on our privacy practices, please refer to our full Privacy Policy. In the event of any conflict between this summary and the Privacy Policy, the Privacy Policy will take precedence.)

6. Intellectual Property Rights

Software Tailor respects intellectual property rights, and we expect you to do the same. The following terms clarify the ownership of intellectual property and the rights granted to each party under this agreement:

Ownership of Software and Content: All Software Tailor applications, services, and associated content (including software code, algorithms, text, images, trademarks, logos, and other materials provided by us) are the intellectual property of Software Tailor HK Limited or its licensors. They are protected by copyright, trademark, and other intellectual property laws. Except for the limited usage rights expressly granted to you in these Terms, Software Tailor retains all rights, title, and interest in its software and content. You are not acquiring any ownership of our software or trademarks by using our services. You agree not to remove, alter, or obscure any copyright, trademark, or other proprietary rights notices on our software or any outputs of the software.
Your Materials: You retain all rights and ownership in any materials, content, or data that you provide to Software Tailor. For example, if you provide your own logos, graphics, or design assets for us to incorporate into a customized app, those remain your property. Software Tailor does not claim ownership over your pre-existing content. However, by providing your materials to us, you grant Software Tailor a limited, non-exclusive, royalty-free, worldwide license to use, reproduce, and modify those materials solely for the purpose of performing the service you have requested (e.g., creating the customized version of the app with your branding) and operating or delivering that service to you. This license to your materials is granted only as needed to fulfill the service and will last only as long as necessary for us to complete the customization and allow you to use the customized product. We will not use your logos, trademarks, or other content you provide for any purpose other than delivering the agreed service, without your permission. You are responsible for ensuring that you have the necessary rights to any content you provide. By submitting materials to us, you represent and warrant that our use of your materials as described in these Terms will not infringe or violate the rights of any third party. (If a third party claims that content you provided infringes their rights, you agree to address that claim and/or indemnify Software Tailor as outlined in Section 9.)
Customized Applications and Derivative Works: When Software Tailor provides you with a customized version of our application (for example, tailoring an app with your branding under the free customization service), Software Tailor retains full ownership of the base software and the customized app, as well as any modifications, enhancements, or derivative works created as part of that process. In other words, even though the app may incorporate your branding and may be uniquely configured for you, the underlying software and the final compiled application are Software Tailor’s intellectual property. You are granted a license (under the terms of Section 2 and this Section 6) to use the customized application for your own internal business or personal purposes, but no ownership or title in the software is transferred to you. The source code and structure of the application remain the property of Software Tailor.
Limitations on Use of Software: Because Software Tailor retains ownership of its software (including customized versions), you must not engage in any activity that infringes our intellectual property rights in the software. Unless expressly authorized by us in writing, you agree that you will not: copy, modify, or create derivative works based on our software; distribute, transmit, publish, or publicly display the software or any portion of it; sell, sublicense, rent, or lease the software to any third party; nor reverse-engineer, decompile, or disassemble the software (except to the extent such activities are expressly permitted by law notwithstanding this restriction). Your license to use Software Tailor applications is conditioned on compliance with these Terms. Any unauthorized use of the software will be considered a breach of these Terms and an infringement of our intellectual property rights.
Trademarks: "Software Tailor", the Software Tailor logo, and any other product or service names or slogans displayed in our applications or website are trademarks of Software Tailor HK Limited (or its affiliates/suppliers). You are not granted any license or right to use any of Software Tailor’s trademarks, logos, or trade dress without our prior written consent. Similarly, any marks or logos that you provide to us for customization remain your trademarks, and this agreement does not grant either party ownership of the other’s marks. Each party shall respect all trademark and branding guidelines or instructions provided by the other when using each other’s marks with permission.
Third-Party Components: Our applications may include or rely on third-party software components, libraries, or open-source projects. All such third-party components remain the intellectual property of their respective owners. We include them for the functionality of our Applications under the terms of their own licenses. Third-Party Licenses: We will provide attributions and license information for any third-party open-source software included in our applications (for example, within the app’s "About" section, documentation, or in a NOTICE file accompanying the software). By using our software, you agree to comply with any relevant open-source or third-party license terms that apply to components included in the software. In the event that an open-source license grants you additional rights to those components or requires certain permissions, nothing in these Terms is intended to prevent you from exercising those rights. Conversely, any third-party software that is included in our application is provided "as is" without warranties by Software Tailor (see Section 7 and Section 8 regarding warranty disclaimers and liability limits for third-party components). If there is a conflict between these Terms and the license of a included open-source component as to your use of that component, the open-source license will prevail solely for that component to the extent required by law.

(In summary: Software Tailor owns its software and content; you own what you provide to us. We each give the other the necessary permissions to use each other’s materials for the purposes intended (e.g., we use your content to customize the app for you, and you get to use our app as customized), but neither party gains ownership of the other’s intellectual property.)

7. Disclaimer of Warranties

Using software (especially AI software) involves inherent uncertainties. We want to be clear about what we can and cannot promise. Except where explicitly stated, Software Tailor is providing its applications and services to you "as is". This means:

As-Is, No Warranty: Software Tailor disclaims all warranties and representations (whether express, implied, or statutory) regarding our applications and services. To the fullest extent permitted by law, we exclude any and all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties that might arise from a course of dealing or usage of trade. We do not warrant that the applications or services will meet your requirements or expectations, that they will achieve any intended results, or that they will be error-free, reliable, or available at all times. We provide the software based on current capabilities and availability, and you accept that it may have imperfections.
AI Outputs and Accuracy: Software Tailor’s applications, particularly those involving artificial intelligence (such as chatbots or AI-assisted tools), are designed to generate outputs based on probabilistic algorithms and the data they were trained on. We do not guarantee the accuracy, completeness, or usefulness of any information or response generated by our AI applications. The content provided by an AI (e.g., a chatbot's answer or a function call result) might occasionally be incorrect, misleading, or inappropriate. You use the AI outputs at your own risk. We strongly encourage you to independently verify important results or information provided by our software, especially before making decisions or taking actions based on that information. Software Tailor will not be responsible for any consequences that arise from your reliance on or use of AI-generated outputs. (In other words, treat AI suggestions as helpful input, not absolute truth.)
Availability and Uptime: We strive to keep our services operational, but we do not warrant or guarantee continuous availability of our applications. There may be times when an application or service is temporarily unavailable due to planned maintenance, updates, technical issues, or factors outside our control (such as internet disruptions or outages of third-party services). Downtime or interruptions can occur and are often unpredictable. You acknowledge that such interruptions are possible and agree that Software Tailor is not liable for any inconvenience or loss arising from any temporary unavailability of a service. We provide our applications on an "as available" basis, meaning availability is subject to change or interruption without notice.
Security and Malware: Software Tailor takes security seriously and we employ measures to keep our software secure from viruses, malware, and other harmful components. However, we do not guarantee that our applications will always be free of any harmful code or security threats. When you download or use our software, you are responsible for using appropriate security software (like antivirus and firewall protection) on your devices to safeguard against potential threats. Any downloading or obtaining of material through our services is done at your own discretion and risk. We disclaim any liability for any damage to your computer system, network, or data that results from use of our software or the internet, or from the download of any material through our services, to the extent that such an event is beyond our reasonable control.
Third-Party Services and Links: If our application or service provides the ability to connect to or retrieve data from third-party services (for example, if a feature allows an AI to fetch information from a third-party API or website), or if our website contains links to third-party websites, this is provided for convenience and functionality. We make no warranties or endorsements regarding any third-party services or content. We are not responsible for the availability, accuracy, or reliability of information provided by third-party services, nor for any acts or omissions of third parties. Any dealings you have with third parties (including other users or advertisers) while using our services are between you and that third party. Software Tailor assumes no responsibility for any loss or damage incurred as a result of such dealings or as a result of the presence of such third-party content or links within our software.
Jurisdictional Limitations: Some jurisdictions do not allow the exclusion of certain warranties or conditions. If any law applies to you that prohibits the exclusion of certain warranties, then to the extent required by that law, those specific warranties do not apply to you and are not excluded by this Section. In such case, any warranties that are legally required shall be limited in duration to the minimum period required by law, and our overall obligations with regard to those warranties will be limited as much as the law allows.

(In plain language: We want you to benefit from our software, but we can’t promise it will always work perfectly or that the AI will always be right. Please use your judgment and understand that our software is provided without promises of performance, and we aren’t responsible for unforeseen issues.)

8. Limitation of Liability

This section limits the types of damages Software Tailor can be held responsible for, in order to allocate risk fairly between us and our users. Please read this section carefully as it affects your legal rights.

Broad Limitation: To the maximum extent permitted by applicable law, in no event shall Software Tailor HK Limited or its directors, officers, employees, agents, affiliates, or partners be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages whatsoever arising out of or related to your use of (or inability to use) any Software Tailor application or service. This limitation applies regardless of the theory of liability (contract, tort, negligence, strict liability, statutory or otherwise) and even if we have been advised of the possibility of such damages. Examples of damages that are covered by this limitation include (but are not limited to): loss of profits, loss of goodwill or business reputation, loss of revenue or anticipated savings, loss or corruption of data, business interruption, or the cost of procurement of substitute goods or services.
Specific Exclusions: In particular, and without limiting the generality of the above, Software Tailor will not be liable for:
- any loss of profit, loss of business, or loss of data that you may suffer;
- any downtime or interruption of your business or other activities due to the inability to use the application or service;
- your reliance on any output, information, or results generated by the application (for example, decisions you make based on suggestions from an AI chatbot);
- any damage to your computer system, mobile device, network, or any data that results from your use of the application (including due to viruses or other harmful factors, as mentioned in Section 7);
- claims or demands made by any third party arising from your use of the software or from content you have provided (for instance, if you use the software in a way that infringes someone else’s rights, or if someone claims the AI output violates their rights);
- any indirect or consequential losses or damages of any kind, even if such losses were foreseeable.
AI Content and User Decisions: You acknowledge that you are solely responsible for the content you input into our applications and for any decisions you make based on the outputs of our applications. Software Tailor will not be liable for any content generated by the AI (including if it is offensive, incorrect, or harmful). Similarly, if you provide instructions or data to the AI or any Software Tailor service, and that leads to some outcome (for example, you act on advice given by the AI, or you publish content generated by the AI), you bear full responsibility for those actions and their outcomes. We strongly advise users to review and (if necessary) filter AI-generated content before using it in any public or critical context. You agree that you will not hold Software Tailor liable for any damage or loss arising from content that you or the software generate or use through our services.
Third-Party Components: As noted in Section 6, our applications may include third-party software components. Software Tailor disclaims any liability for issues attributable to third-party components or services. If a third-party library or service used within our application fails, contains a bug, or causes any harm (such as a security vulnerability or malfunction), Software Tailor will not be responsible for any resulting damage. For example, if our app relies on a third-party machine learning engine or cloud service which then experiences an outage or error leading to loss of data or service unavailability, that is considered beyond our responsibility. While we may try to help resolve such issues (for instance, by releasing a patch or switching to an alternative component if possible), we are not liable for the failures or misconduct of third parties. Any remedies or support for those third-party components would be as provided under the third parties’ own terms or licenses.
Monetary Cap on Liability: To the extent that any liability of Software Tailor is not entirely disclaimed by the provisions above (for instance, if a court of competent jurisdiction finds that certain damages cannot be disclaimed under law), in no event will Software Tailor’s total cumulative liability to you for all claims arising out of or relating to your use of a Software Tailor application or service exceed the amount (if any) that you have paid to Software Tailor for that specific application or service in the twelve (12) months immediately before the event giving rise to the liability. If you have not paid Software Tailor any amount for the use of the application or service (for example, if you are using a free version or the free customization service), then our total liability to you for that use shall not exceed HKD $100 (or equivalent in your local currency). This cap on liability is an aggregate limit for all claims of a certain type — it is not per claim. This means that, for example, if you have multiple claims or incidents, the cap would apply to the total combined amount of all such claims in the aggregate.
Release of Claims: By using the services, you agree to release and waive all claims against Software Tailor that exceed the liability limitations set forth above. If you are a California resident, you waive your rights under California Civil Code §1542, which says: "A general release does not extend to claims which the creditor (i.e., you) does not know or suspect to exist in their favor at the time of executing the release, which if known by them must have materially affected their settlement with the debtor." You also waive any similar statute or doctrine in any other jurisdiction that might apply. In essence, to the maximum extent allowed by law, you waive and relinquish all rights and benefits that you might have under any law that purports to limit a general release such as this.
Basis of Bargain: You acknowledge and agree that Software Tailor has set its prices and made its services available in reliance on the disclaimers of warranties and the limitations of liability set forth in these Terms. These clauses are fundamental elements of the agreement between you and us. We would not be able to offer the services on the same terms (especially in the case of free or low-cost services) without these limitations. If you did not agree to these limitations of liability, the terms and pricing of the services would be different. This allocation of risk is an essential basis of the bargain, and you agree it is fair and reasonable.

Note: Some jurisdictions do not allow the limitation or exclusion of liability for certain types of damages (for example, incidental or consequential damages), so some of the above limitations may not apply to you. In such cases, Software Tailor’s liability will be limited to the fullest extent permitted by applicable law.

9. Indemnification

You agree to indemnify and hold harmless Software Tailor and its parent, affiliates, and their respective officers, directors, employees, and agents (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees and costs) that arise out of or relate to (a) your use of the applications or services, (b) any content or data you input, upload, or transmit through our applications, (c) your violation of these Terms, or (d) your violation of any applicable law or regulation. This means that if a third party (including another user or a government agency) makes a claim against Software Tailor because of something you did (for example, you misused the software or your data within the software infringed someone’s rights), then you will defend the Indemnified Parties against that claim and pay any resulting judgments, settlements, or fines.

Defense and Cooperation: If any such claim or legal action arises, Software Tailor reserves the right (at our discretion and expense) to assume the exclusive defense and control of the matter. If we do so, you agree to cooperate with us in the defense of the claim. You further agree not to settle any such claim or matter without the prior written consent of Software Tailor. We will use reasonable efforts to inform you of any claim requiring your indemnification upon becoming aware of it, so that you may participate (at your own expense) in the defense if you wish.
Survival of Indemnity: Your indemnification obligations under this Section will continue to apply even if you stop using the services or your account is terminated. In other words, the duty to indemnify and defend Software Tailor survives any expiration or termination of these Terms and remains in effect for any claims related to your use of the applications or services during the time these Terms were in effect.

10. Free App Customization Service – Additional Terms

Software Tailor offers a free app customization service ("the Service") which allows customers to have a Software Tailor application branded or tailored with their own design elements at no cost. Because this Service is provided for free, it is subject to certain special terms and limitations, as outlined below. These terms apply in addition to all the other provisions of these Terms (and in case of any direct conflict, the provisions in this Section specifically about the free customization service will govern for matters related to that Service).

Service Availability: The free app customization Service is offered on a first-come, first-served basis and is subject to resource availability. While we strive to accommodate every request, we cannot guarantee that every customization request will be accepted or fulfilled immediately. Resources for this free Service are limited, and at times demand may exceed our capacity to deliver promptly. As a result, wait times can be long. Software Tailor makes no promises regarding any specific turnaround time or delivery date for a free customization. We will do our best to keep you informed about the status of your request (for example, we may provide updates or estimates, and notify you if there are significant delays or if your request cannot be fulfilled in a reasonable timeframe). However, by its nature as a free service, expedited or immediate service is not guaranteed. Software Tailor reserves the right to decline or postpone free customization requests at its sole discretion, especially if fulfilling the request is not feasible due to high demand or other operational constraints. We may also impose reasonable limits on the scope of customization offered for free. (For example, the free service might be limited to incorporating your logo and color scheme into the app, but not extensive feature changes.)
Provided "As Is" (No Guarantees): The free customization Service is provided "as is" and without any warranties (as also described in Section 7). By using this Service, you acknowledge that it is offered as a courtesy and may come with limitations. To the maximum extent permitted by law, Software Tailor shall not be liable for any damages, losses, or consequences arising from or related to your use of the free customization Service. This includes, but is not limited to:
- Delays or Wait Times: Any delays, extended waiting period, or slow turnaround in delivering your customized app.
- Errors or Defects: Any mistakes, omissions, or bugs in the customized app or in the customization process. (For example, if the branding is not applied exactly to your specifications or there are technical issues in the customized build.)
- Service Interruptions: Any lack of availability, interruption, or suspension of the Service – whether due to system outages, maintenance, or our decision to temporarily halt free customizations.
- Consequential Losses: Any indirect or consequential damages that might result from the above issues – for instance, if a delay or error in the customized app causes you to miss a business opportunity or leads to loss of revenue, data loss, or other downstream effects.
You assume all responsibility and risk in using the free customization Service. Software Tailor will not pay any compensation for issues arising from this free Service. In fact, because the Service is free of charge, in no event will Software Tailor’s total cumulative liability for any claim related to the free customization Service exceed the amount you paid for it, which is \$0 (zero). Some jurisdictions may not allow such a complete limitation of liability for free services, so this limitation will apply to the fullest extent allowed by law. (See also Section 8 above for general liability limitations.)
Your Materials (Branding Assets): In order to perform the customization, we may need you to provide certain branding materials, such as your logos, icons, company name, taglines, specific color codes, or other design elements that you want included in the app. You retain full ownership of all branding materials and content that you supply. Software Tailor does not obtain any ownership rights over your logos, trademarks, or other brand assets through this process. By providing these materials to us, you are granting Software Tailor a limited, non-exclusive, royalty-free license to use, copy, and modify those materials solely for the purpose of customizing the app for you and providing you the Service. We will only use your materials to incorporate them into the app and for any related testing or demonstration needed to complete the customization. This license is temporary and will last only as long as necessary to fulfill your request and allow you to use the customized app. Once the customization is complete and delivered, and any necessary follow-up or support is concluded, we will not use your branding materials further (except in a very limited way, as described in the Marketing section below, if applicable). Aside from this limited license, all intellectual property rights in the materials you provide remain with you. We also commit that we will handle any of your confidential materials with care and not disclose them or use them outside the scope of this Service (see Data Handling below and our Privacy Policy).
Customized App Ownership: Software Tailor retains all intellectual property rights in the underlying software of the app and in the final customized app that we produce for you. Providing customization (even if it’s tailored to you) does not transfer ownership of the software to you. The customized app is essentially a derivative work based on Software Tailor’s existing application, and as such, it remains the exclusive property of Software Tailor HK Limited. We grant you a right (a license) to use the customized app for your own business or personal purposes, under the same conditions as you would use our standard applications (and in accordance with these Terms). However, this license does not include rights to the source code or any rights to further distribute or commercialize the app. You may not, without Software Tailor’s explicit written permission, copy, distribute to others, sell, sublicense, or reverse-engineer the customized application. The customization is provided for your use only, and any attempt to exploit the customized app beyond what is permitted in these Terms would be a violation of Software Tailor’s rights. To put it simply: you get to use the app we customize for you, but you don’t own the app itself – Software Tailor does.
Data Handling: All information you provide to Software Tailor in connection with the free customization Service (for example, answers you give in the request form, your contact information, branding guidelines, etc.) will be handled according to our privacy and data protection commitments outlined in Section 5. To reiterate a few key points: We collect customization requests via Microsoft Forms, which means the data you submit is processed and stored by Microsoft on our behalf. Microsoft’s systems are secure and comply with data protection standards (like GDPR). Software Tailor will treat the data you submit as confidential and will only access or use it as necessary to perform your customization. We will not share your personal data or project details with any third party outside of Software Tailor and Microsoft (the form/storage provider) without your consent, unless required by law. We will also not use your data from the customization request for unrelated purposes. Furthermore, we will not keep your personal information longer than needed – after completing the customization and any follow-up support, we will securely retain the information for only as long as is required for our internal record-keeping or legal obligations, and then delete it. (If you have any concerns or requests regarding the data you submitted for customization, you can contact us as described in Section 15.)
Marketing and Reference Use: As described in Section 5 (Privacy), Software Tailor may want to reference the overall success of our free customization service in marketing materials – for example, mentioning how many customizations we have done or sharing generic stories. If you are a business client, we might be interested in mentioning your company’s use of our service as part of a case study or client list. Under these Terms, we will not publicly use your name, logo, or specific project details without first obtaining your permission (unless you have already made such information public and it’s reasonable for us to reference it, or you have provided the assets specifically for such use). We might ask you if we can say something like “Company X used our service to create an app for their customers” or request a quote/testimonial – but it’s up to you. If you decline, or if you later ask us not to include you in such marketing, we will fully respect that. For individual (non-business) users, we will not use your personal identity in any marketing content without explicit consent. Any information we do use in marketing will be high-level and anonymized unless we have your agreement (e.g., “a retail business in Europe used our free service to deploy a branded app in 2024”). Our intent with any marketing reference is to highlight the existence and benefits of the service without compromising user privacy or trust.
Optional Paid Customization Upgrade: We understand that sometimes you might need your customized app faster than our free service can deliver, or with additional features beyond the free scope. Software Tailor may offer a paid customization option to interested users as an alternative. If the queue for free customization is very long or if you indicate that timing is critical, we might inform you of an opportunity to upgrade to a paid service for priority handling. Choosing this is entirely optional. If you decide to explore the paid option, we will provide you details on what it includes: for example, a faster turnaround time, any additional support or features, and the cost. We will also provide any additional terms and conditions that would apply specifically to the paid service (such as payment terms, refund policy, etc.) for your review. You would only be charged if you explicitly agree to upgrade. If you decide not to purchase the paid option, your request stays in the free-service queue and will be completed in due course, with no penalty or prejudice – it just won’t be expedited. Declining a paid upgrade offer does not affect your ability to request or receive free services from us in the future. Likewise, if you do opt for a paid customization, we will still honor the commitments in these Terms (like protecting your data and respecting your IP rights), unless any different terms are explicitly agreed to for that paid service. The paid service, if used, will be considered separate and will be governed by both these general Terms and any specific agreement you enter for the paid service.

(In summary, the free customization service is a goodwill offering with no guarantees. We’ll do our best, but there are limitations due to it being free. We protect your rights to anything you give us, and we protect our rights to our software. If you need more than the free service can provide, we might have a paid option for you.)

11. Modifications to Services and Termination

Software is an evolving product, and our business and offerings may change over time. This section explains our rights to modify our applications or services and the circumstances under which either you or we might end the relationship.

Updates and Changes to the Software: Software Tailor reserves the right to update, modify, or improve our applications at any time. We may from time to time release patches, bug fixes, new features, enhanced versions, or entirely new versions of a software application. These updates may be delivered automatically (for example, through in-app updates or pushes) or may require you to manually download a new version. We encourage you to install updates promptly to ensure you have the latest features and security fixes. Nothing in these Terms obligates Software Tailor to continue providing or supporting a particular feature or version of the application. While we aim to maintain compatibility and support for our software, we may retire old versions as new ones are released. We will try to inform users of major changes or version upgrades (for example, via release notes, a banner notification, or email if appropriate), but we are not required to provide notice for every update (particularly minor improvements or bug fixes).
Feature Modifications and Removal: As part of maintaining and improving our services, we may add, alter, or remove features of an application. A feature might be changed to work differently, or it might be removed entirely for various reasons (perhaps it was not widely used, or it’s being replaced by something better, or due to legal considerations). We know changes can sometimes be disruptive, and we strive to make changes that improve the overall user experience. However, by accepting these Terms, you acknowledge that Software Tailor is not obligated to maintain any particular feature or functionality in the apps and can make changes at its discretion. If a change is likely to significantly affect the user experience, we will attempt to provide advance notice or documentation to help users understand the change.
Discontinuation of Services: Software Tailor may decide to discontinue a service or application (or certain portions or versions of it) at any time. This could be a temporary suspension (for maintenance or due to unforeseen issues) or a permanent shutdown (for example, if the product is no longer viable or is being merged into another product). If you are using a paid service that is being permanently discontinued, we will notify you and, if the discontinuation happens before the end of your paid subscription term, we will provide an appropriate refund for the unused portion of your subscription or license fee (unless the service is being discontinued due to your breach of these Terms, in which case no refund will be due). For free services, we may discontinue them without obligation to you (they are free, after all), though we will try to give notice so you can prepare (for example, to export your data if applicable).
No Liability for Changes: Software Tailor will not be liable to you or any third party for any modifications, price changes, feature removal, or discontinuance of the applications or services. You understand that the software industry is dynamic and that you are not guaranteed that a software or service will remain exactly as it was at the time you first started using it. If we change or discontinue something and that requires you to adapt (or even stop using the service), we are not responsible for any losses you suffer as a result. For example, if we retire a free service that you were using in your business, we will not be liable for the impact on your business. We recommend always having contingency plans for critical operations and not relying on any one free service being available indefinitely.
Service Interruptions: There may be occasions when our applications or services are temporarily unavailable due to maintenance, updates, network outages, or other issues. Software Tailor will try to perform routine maintenance during off-peak hours when possible and to restore service as quickly as feasible in case of unplanned outages. However, we do not guarantee any specific uptime or availability levels. You acknowledge that there may be interruptions in service and that Software Tailor is not liable for any inconvenience or damages arising from such interruptions or downtime (consistent with Sections 7 and 8 above). We encourage users to back up any important data and not to rely on our services as the sole repository of critical information.
User Responsibility to Update: After we release an update or new version of an application, older versions might eventually become unsupported or may no longer work properly (especially if they rely on online components). It is your responsibility to keep your Software Tailor applications updated if you want to continue accessing all available features and to maintain security. Continuing to use an outdated version is done at your own risk. In some cases, certain features (especially those that communicate with our servers or require cloud services) might cease functioning until you update to the latest version. We may condition your continued access to certain online services on running a supported version of the application.
Termination by Software Tailor: We hope to have a long relationship with our users, but Software Tailor reserves the right to suspend or terminate your access to our applications or services if we have reason to believe that you have violated these Terms or your use of the services poses a risk to us or to other users. For example, if you seriously breach the Acceptable Use policy (Section 3), engage in fraudulent or illegal activities via our service, or create potential legal exposure for us, we may terminate your license and access immediately. In the event of such termination for cause, you may not be entitled to any refund of fees you have paid (if applicable), and we may ban you from re-registering or using the services in the future. We will endeavor to notify you of the termination and the reason for it, but in cases of severe misconduct, we may terminate first and then notify. Termination of access may include disabling your account, blocking the application from further use, or any other lawful measures to prevent further use of the services by you.
Termination by You: You are free to stop using our applications and services at any time. If you have a registered account or subscription, you can choose to delete your account or cancel your subscription according to the procedures provided (usually via the app settings or account management page, or by contacting our support). If you cancel a paid subscription, you will typically continue to have access until the end of the period you paid for, but the subscription will not auto-renew. If you wish to ensure that we delete your personal data after you stop using the service, please refer to our Privacy Policy for information on data deletion or send us a deletion request. Simply uninstalling an app or ceasing to log in will not automatically delete all data we may have (for example, if you had an account or cloud-stored content), so please follow through with an account deletion request if that is your intention.
Effect of Termination: Upon termination of your access by either party, you must cease all use of the applications and services, and (if applicable) uninstall and destroy any copies of Software Tailor software in your possession (except for any copies that the license explicitly allowed you to retain for archival purposes, if any). Any rights and licenses granted to you under these Terms will end. However, any provisions of these Terms that by their nature should survive termination will continue to remain in effect. This includes, without limitation, provisions regarding intellectual property (Section 6), warranty disclaimers (Section 7), liability limitations (Section 8), indemnification (Section 9), dispute resolution (Section 13), and miscellaneous provisions (Section 14). Termination does not relieve you of any obligation to pay any fees accrued or owed up to the date of termination (if applicable).

12. Changes to These Terms

Software Tailor may update or modify these Terms from time to time to reflect changes in our services, legal requirements, or for other reasons. We will not make changes lightly, but when we do, we will do our best to notify you:

Notice of Changes: When we make changes to these Terms, we will update the "Last Updated" date at the top of this document. In the case of significant changes to the Terms, we may also provide additional notice to you of the modifications. This could include posting an announcement on our website or within our applications, or sending an email notification to the contact address associated with your account (if we have it). What constitutes a "significant change" is at our discretion, but generally it could be a change that affects your rights or obligations (for example, a change in our dispute resolution process or in how we handle your data).
Acceptance of Changes: Any updated Terms will be effective as of the time of posting (or a later date if specified). If you continue to use the applications or services after the new Terms take effect, you will be deemed to have accepted the revised Terms. If you do not agree to any update, you should stop using the services and, if applicable, cancel any accounts or subscriptions. We encourage you to review these Terms periodically to ensure you are aware of any changes.
Negotiated Changes: If you have a separate, individually negotiated contract with Software Tailor for enterprise services, updates to these general Terms may not automatically apply to that contract; in such cases, the modification provisions of your separate contract would govern.
Questions About Changes: If you have any questions or concerns about the changes to the Terms, please contact us (see Section 15 for contact information) and we will be happy to explain or discuss them with you.

(In short: If we update the rules, we’ll let you know, and by continuing to use our services, you’re telling us you’re okay with the new rules.)

13. Governing Law and Dispute Resolution

We hope to never have disputes with our users, but if any issues arise, this section explains how those disputes will be resolved and what law will govern.

Governing Law: These Terms and any dispute or claim arising out of or in connection with these Terms or your use of the applications/services shall be governed by and construed in accordance with the laws of Hong Kong (Hong Kong Special Administrative Region), without regard to its conflict of law principles. This means that if there is a dispute, we will look to Hong Kong law to interpret these Terms and resolve the issue, regardless of where you are located. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms or to any transactions between you and Software Tailor. We are providing services, not tangible goods, and CISG is expressly disclaimed in any case.
Initial Dispute Resolution: In the event of any controversy or claim arising out of or relating to these Terms or the use of our services, you and Software Tailor agree to try to resolve the dispute informally and in good faith first. You should contact us and explain the situation, and we will attempt to address your concerns without needing formal legal action. Often, customer concerns can be resolved quickly through our support team or management.
Jurisdiction and Venue: If we cannot resolve a dispute amicably and a legal action is pursued, you and Software Tailor agree that all disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong. You consent to the personal jurisdiction of the Hong Kong courts for the purpose of litigating any such dispute. Hong Kong is agreed to be the appropriate and convenient forum for resolving any such disputes, and you waive any objection to jurisdiction or venue in those courts (including any claim that Hong Kong is an inconvenient forum for legal proceedings).
Venue for Legal Proceedings: You agree that any legal suit, action, or proceeding arising out of or related to these Terms or the use of the applications shall be instituted exclusively in the courts of Hong Kong, except that Software Tailor retains the right to seek injunctive relief, emergency relief, or enforce judgments in any other competent court worldwide if necessary to protect its intellectual property or enforce its rights. This means, for example, if you were infringing our intellectual property rights in a country outside of Hong Kong, we could pursue an injunction in that country’s courts to stop it. But generally, any contract disputes or other claims between us will be heard in Hong Kong.
Waiver of Jury Trial and Class Actions (if applicable): To the extent permitted by law, you and Software Tailor agree to waive any right to a trial by jury in any litigation or legal proceeding arising out of these Terms. Additionally, to the extent permitted by law, any disputes will be conducted only on an individual basis and not in a class, consolidated, or representative action. (Please note: if you are a consumer in a jurisdiction that does not allow this kind of waiver, this may not apply to you. This clause is more relevant to U.S. users; Hong Kong does not use jury trials for these types of disputes or class action mechanisms in the same way.)

(Simply put: Hong Kong law governs our agreement, and if we have a serious dispute, we’ll handle it in Hong Kong courts. We’ll try talking it out first, though.)

14. Miscellaneous Provisions

Finally, here are some additional standard terms that cover how this agreement works and what happens if part of it is not enforceable, etc.:

Entire Agreement: These Terms (along with any additional terms expressly agreed to for specific services or features, and the Privacy Policy incorporated by reference) constitute the entire agreement between you and Software Tailor regarding your use of our applications and services. They supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the subject matter. If you and Software Tailor have signed a separate written agreement governing your use of certain services, the terms of that separate agreement will control to the extent they conflict with these Terms (for the specific services covered by that agreement). Any additional or different terms that you may propose (for example, in a purchase order or in correspondence) are hereby objected to and will not bind Software Tailor unless expressly agreed in writing by an authorized representative of Software Tailor.
Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, then that provision will be deemed modified or limited to the minimum extent necessary so that it becomes valid and enforceable. If it’s not possible to so modify the provision, then it will be severed (removed) from these Terms. In either case, the remaining provisions of these Terms will remain in full force and effect. In other words, even if one part of the contract is invalidated, the rest of the contract still applies.
No Waiver: If Software Tailor fails to insist upon or enforce strict performance of any provision of these Terms, that is not to be considered a waiver of any provision or right. Similarly, if we delay in exercising any right or remedy under these Terms, that delay does not waive that right or remedy. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Software Tailor. A waiver of one breach of these Terms does not mean a waiver of any other breach, whether of the same or a different nature.
Assignment: You may not assign or transfer these Terms (or any of your rights or obligations under these Terms) to any other person or entity without the prior written consent of Software Tailor. Any attempt by you to assign, transfer, or delegate without such consent will be null and void. Software Tailor, however, may assign or transfer its rights and obligations under these Terms without your consent to an affiliate, or as part of a merger, acquisition, reorganization, or sale of assets, or by operation of law. These Terms will inure to the benefit of and be binding upon each party’s successors and permitted assigns.
No Third-Party Beneficiaries: These Terms are solely for the benefit of you and Software Tailor. Except as expressly provided in these Terms, no other person or entity shall have any rights or remedies under these Terms. For example, even though our employees and agents are protected by these Terms (such as in the Liability and Indemnification sections), they are not parties to this contract and have no independent rights to enforce it. Likewise, your own customers or end users are not parties to this agreement with us (unless they separately agree to these Terms themselves).
Force Majeure: Software Tailor will not be liable for any failure or delay in performing its obligations under these Terms if that failure or delay is due to causes beyond its reasonable control. This includes, for example, acts of God (natural disasters like earthquakes, hurricanes, floods), acts of government or regulatory authorities (such as government orders, embargoes, or regulations), war, terrorism, civil unrest, riots, labor strikes or shortages, supply chain disruptions, fires, epidemics or pandemics, power failures, and internet or communication outages not caused by us. If such an event occurs, we will use reasonable efforts to mitigate its impact and resume full performance as soon as practicable.
Relationship of Parties: Nothing in these Terms creates any agency, partnership, or joint venture between you and Software Tailor. You and we are independent contracting parties. You do not have any authority to act on behalf of Software Tailor, and we do not have authority to act on your behalf. These Terms do not confer any fiduciary duties on either party.
Headings: The section titles and headings in these Terms are for convenience and organizational purposes only. They do not have any legal effect and should not be used to interpret the meaning of any provision of these Terms.
Language: These Terms are written in English. If we provide a translation of these Terms into another language, it is for your convenience only. In the event of any conflict between the English version and a translated version, the English version will prevail to the extent not prohibited by local law in your jurisdiction.

15. Contact Information

If you have any questions, comments, or concerns about these Terms or about our services, or if you need to contact us for any reason (including to provide notices, request support, or send legal communications), you may reach us at:

Software Tailor HK Limited
Email: contacthk@softwaretailor.com
Address: 17/F, 80 Gloucester Road, Wanchai, Hong Kong

(Please refer to our official website, softwaretailor.com, for the most current contact information and additional contact options.)

Terms of Service