Report a problem from the app

In the Windows app, use Report an issue or suggest an idea in the title bar. It attaches a redacted copy of the recent logs and the app version, so we can usually answer without a round of questions. Replies arrive in the app's inbox and by email.

Email and contact form

We answer support requests on working days, as quickly as we can. Customers with Enterprise arrangements have the response times in their agreement.

What to include

  • How you run AI Server: Windows app, Windows service, Docker, Kubernetes, or a marketplace deployment.
  • The version (the X-AI-Server-Version header, or the About page) and the plan.
  • What you did, what you expected, and what happened — with the X-Request-Id of a failing request if there is one.
  • The last 50 lines of the server log. Logs are redacted, but read them before sending.

Never send API keys or licence keys in full; the first and last four characters are enough to identify them.

Before you write

  • Troubleshooting covers connection, service, licence and performance problems.
  • Errors explains every error code.
  • FAQ answers common questions.

Security reports

Report vulnerabilities privately through the trust centre. Please do not post them publicly.

Licences and billing

  • Microsoft Store subscriptions: manage them in your Microsoft account.
  • Licence keys from the Software Tailor Store: use your customer account to resend a key, see invoices or change your plan.

Partners

Resellers, integrators and technology partners have a partner contact; see the partner programme.